Refund policy

Returns

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, the item must be unused, in its original condition and packaging, with any original tags attached. You may also be asked to provide proof of purchase.

To request a return, please contact us at smartocean528@gmail.com before sending any item back. We will provide instructions on how to proceed with your return.

Items returned without prior approval may not be accepted.

Damaged, defective or incorrect items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at smartocean528@gmail.com with your order number and photos of the item and packaging.

We will review the issue and provide the appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Non-returnable items

Certain products may not be eligible for return due to their nature or condition. If a product is non-returnable, this will be stated on the product page or communicated before purchase.

Return shipping

Unless the item is defective, damaged, incorrect, or otherwise approved by Smart Ocean, return shipping costs may be the responsibility of the customer.

Contact us

If you have any questions about returns or refunds, please contact us at:

Email: smartocean528@gmail.com